Refund & Cancellation Policy

For standard and same-day items, cancellations and changes depend on how far along preparation is when you contact us.

• Cancellation deadline: cancellation requests are reviewed case by case; we usually accept cancellations for regular cakes and sweets up to 48 hours before the scheduled pickup or delivery.
• Modification deadline: changes are accommodated when preparation has not yet started; we will confirm what is still possible for your order.
• Refund eligibility: refunds are reviewed case by case based on the item, timing and preparation status. As a general rule, no refund is issued for regular orders cancelled less than 24 hours before pickup or delivery.

Orders placed through our external ordering platform may also be subject to that provider's own cancellation and refund handling.

Custom cakes and special orders are scheduled in advance and involve reserved production time, specially sourced ingredients, custom decorations and significant hands-on labor. Once that work has begun, it cannot be reassigned to another customer.

• Deposit: a 50% deposit is required for custom cakes and special orders to reserve your date. The remaining balance must be paid in full at least 1 day before the scheduled delivery or pickup.
• Cancellation deadline: cancellation requests are reviewed case by case; we usually accept cancellations for custom orders up to 72 hours before the scheduled pickup or delivery.
• Refundability of deposits and payments: refunds are reviewed case by case based on the item, timing and preparation status. As a general rule, no refund is issued for custom orders cancelled less than 48 hours before pickup or delivery.
• Design modification deadline: design changes are accepted up to the point where decoration and sourcing begin; we will confirm that date with you.

Cakes, brigadeiros, cookies and desserts are fresh, perishable food products. For food safety reasons they generally cannot be returned, restocked or resold in the way ordinary retail merchandise can.

This does not limit any right you have under applicable food-safety or consumer-protection law.

If something is not right, please tell us as soon as reasonably possible so we can look into it while the details are fresh.

• Reporting window: contact us as soon as possible after pickup or delivery — ideally the same day.

When you reach out, please include:

• Your name
• Your order number or the pickup / delivery date
• A clear description of the issue
• Photographs, where relevant

We review each situation individually and will determine an appropriate resolution consistent with this policy and applicable law. Contacting us does not guarantee a refund, replacement or credit.

Orders are made fresh for a specific date and time, and finished cakes and desserts cannot be held indefinitely.

• Late pickup and uncollected orders: if you are running late, contact us at 786-786-4061 or cake@cakebycm.com — we will let you know what is possible for your order.

To cancel, change or ask about an order, reach us at 786-786-4061 or cake@cakebycm.com, or on WhatsApp at 786-786-4061.